Good news! We are still shipping, however due to ongoing challenges related to COVID-19 your order may be subject to delays.

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FAQs

Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 
Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit. 
Q: What payment methods can I use?
A: You can use all the major credit cards.
If you are a customer with established customer relationship with Pet Beds. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact Pet Beds and notify us
Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact Pet Beds notify us about the problem. We can manage the order manually.
Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. 
Q: Do I have to order online?
A: . Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.
Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions). 
On pricing and shipping related issues you can contact customer support
Q: Can I return a product?
A: If you want to return a product, please contact us from contact us page
Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.

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